Mr. Dhyan Chauhan

Mr Chauhan has held leadership roles in HR at leading multinational companies

Rajiv Tewari, Media4Media for

27th January 2016

Flexi time jobs trend in India

Based on an interview of Mr. Dhyan Chauhan. Mr Chauhan has held leadership roles in HR at leading multinational companies. In a career spanning over more than 23 years he has been helping organizations in shaping their strategies. He has worked for Accretive Health, Sumitomo, Gillette, Aptara, HCL & Quest Diagnostics in the past.

A recent research conducted by Researchers Phyllis Moen and Erin L. Kelly research over a period of 12 months in the IT division at a Fortune 500 company shows that workers who participated in the pilot flexibility based project, experienced a higher level of job satisfaction, better control over their jobs and a much reduced levels of burn out and stress.

Yet another research study from recruitment site Timewise and the Joseph Rowntree Foundation (JRF) indicates that the skills of many workers are left untapped for companies not having a flexi time policy. "By restricting opportunities to work flexibly at the point of hire, employers are cutting themselves off from a large proportion of the candidate market," the report concludes. The trend for flexi timing and even work from home is increasingly catching on in India too.

Flexi timing trend in India
According to Mr Chauhan, "In almost all the emerging sectors, talent shortage is acute. Flexi working isan untapped blue ocean which more and more organisations are tapping into. The second trend is around high attrition which isa painarea for many organizations. Almost 3-5% of attrition can be reduced if organisations embrace flexi workingoptions. In times to come as workforce of India is maturing, this will only consistently grow to be a bigger market. In matured economies like US or Europe where national average age is higher this is already an institutionalised thing. In India the trend has just begun to catch up."

Increased Sensitivity of Employers in India
Asked about the sensitivity of employers about the hassles of daily commute the employees have to go for reaching their offices in India, Mr Chauhan's observation is that some employers do not care much while there are others who are very sensitive to anything that concerns employee welfare. "A client of mine has changed office timings with a flexi option of two hours to adjust with peak hour traffic jams while another employer has given the option of working on a half day basis. In another case the employer allows the mothers the flexi time option to visit their children who have been given the crèche facility near the office itself," says Mr DP Chauhan. The trend is clearly catching on in India too and will go a long way in improving the employer and employee relationship.

Flexi timing options which were limited to certain areas are expected to expand to several other areas of work specially due to the available technology which reduces the space and time constraints considerably with lots of transparency. It has more to do with the mind-set of the employers which certainly is changing for good.

How does the concept for flexi timing work in India?
It's very simple. For example, if the working window in an organisation isfrom 9am to 6pm and there is a person who can work only between 3pm to 6pm, then he is allowed and paid on a pro rata basis. Another example would be that if someone has specialised technical knowledge to either manage delivery or manage sales, but the person cannot come to office. In such a case the person can be given the option to visit the office when required and allowed to work from a remote location. The MISreports and dashboards can be sent easily for reviewthrough a digitalinterface.

Another model of flexi working isbased on shared services model. One person works for many employers, in different time zones. Likewise there are many models running in the industry, but basic principle remains the same. Connect between talent and business requirements have to be thick.

Success of the flexi timing concept in India
On being asked about his experience on the success of the flexi time models in India, Mr Chauhan’s prompt response was : " Oh yes, in fact area is getting wider. IT Industry, Healthcare (In fact if you see working day of any Doctor in India, they have been doing flexi working since ages even before concept took ground as management practice), LPO (Legal process outsourcing), KPO, training industry, FMCG, Retail, Transportation, many of them." "Some companies are even allowing work from home now days. The medical transcription industry is entirely moving on to flexi timing. Leading healthcare organization which are into revenue cycle management prefer to have half of their transcriptionist workforce as HBTs (Home based transcriptionists). Medical coding is also moving very fast in that direction," Says Mr Chauhan.

Advantages of flexi time policies for HR professionals
"There are no disadvantages,I see, it as a symbiotic relationship between talent and the organisation." Said Mr Chauhan. According to him,HR professionals can derive the following advantages by having a flexi time policy:

1. In case of talent shortage in the industry this is alternate channel of recruitment. It can help expand the network for best available talent.
2. We have better chances of retention as we may not lose a good employee just because he or she has a compulsion in personal life which is more important to attend then job retention.
3. Flexi working leads to better per unit utilization of fixed resources
4. It helps build a much diverse work force which has lower maintenance costs
5. As organizations are growing global the earlier the company adopts to this model the better it is for business.



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Mr. Dhyan Chauhan

Mr Chauhan has held leadership roles in HR at leading multinational companies

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